Clear, Fair & Transparent Refund Policy

1. No-Refund Policy Once Work Has Started

Due to the nature of digital marketing, design, analytics, and content-based services, we do not offer refunds once project work has begun or resources have been allocated.

2. Refund Eligibility (Only Before Work Starts)

You may request a refund **only if**:

• The project has not been started.
• No resources, tools, or paid subscriptions have been used for your project.
• No content strategy or design files have been delivered.

If approved, refunds will be processed **within 7–10 business days** to the original payment method.

3. Advance / Token Payments

Any advance or booking amount paid to reserve time slots or resources is non-refundable.

4. Project Cancellation by Client

If you cancel the project after work has started:

• Payment already made will not be refunded.
• Any remaining payments for completed work must still be cleared.

5. Project Cancellation by GrowthMetricMedia

If we need to cancel a project due to situations beyond control (technical issues, unforeseen events), we will offer:

• A rescheduled delivery date or
• A partial refund (only for incomplete work)

6. Client Non-Responsiveness

If the client becomes unresponsive for more than 14 days after project initiation, the project will be considered completed and closed. No refunds will be processed.

7. Errors, Bugs & Revisions

If any part of the delivered work has errors or requires adjustments, we provide free revisions based on the plan or agreement. Refunds are not applicable for revision requests.

8. How To Request a Refund

To request a refund, contact us with:

• Full Name
• Project / Service Name
• Transaction/Payment ID
• Reason for requesting a refund

Contact Email: growthmetricmedia@zohomail.in
WhatsApp: +91 8619404641